Installation and Use

Product Terms of Use Agreement (All Products)

This Terms of Use Agreement (the “Agreement”) establishes what you can expect from Spyder Controls Corp. as you use our product or products (the “Products”), and what we expect from you. This is a binding legal agreement that sets the rules for using our Products. It lets you know how to install and use the Products correctly and who is responsible if you do not. Understanding this Agreement is important because by installing or using any of our Products, you are agreeing to these terms.

Thank you for purchasing Products from Spyder Controls Corp.! By installing or using any of our Products, you are agreeing to be bound by this Terms of Use Agreement and the applicable installation and user guides (“Installation and User Guides”) on our website at http://www.spydertc.com.

This Agreement is between you and Spyder Controls Corp., an Alberta corporation. When we speak of “Spyder Controls”, “Spyder”, “we”, “us”, and “our”, we mean Spyder Controls Corp. When we speak of “you”, “user” and “end user”, we mean you - the user of our Products.

What we expect from you:

It is essential that our Products are installed only by a qualified technician and used as intended, as set out in our Installation and User Guides. Otherwise, we will not be liable, and you agree to release and indemnify us from any claim, loss, damages, or cost (including legal fees on a solicitor-client basis) arising from the improper installation or use of Products.

Our Warranty and Customer Support to You:

We design and manufacture our Products for specific applications using reasonable skill and care. Your Products include a limited in-service warranty period, with duration and details provided by the recreation OEM manufacturer. This warranty does not include implied warranties, such as merchantability, fitness for a particular purpose, or non-infringement.

Spyder Controls is committed to providing responsive support if you have any questions or issues with Spyder Controls Products. We encourage you to reach out to us with any issues or questions, and we will be happy to assist you in finding a solution. In cases where the solution is directly related to Spyder Controls Products, we will resolve this in conjunction with the OEM manufacturer. In cases where the solution involves a third-party product or system that Spyder Controls products are integrated with, we can assist with initial troubleshooting, and connecting you with the third-party product manufacturer.

Disclaimer and Limitation of Liability

We disclaim all liability arising from improper installation, application, or use of Products including without limitation:

• Failure to install, maintain and service our Products in compliance with our Installation and User Guides;

• Accidental damage, cosmetic issues, improper repair, handling, storage, exposure to water, liquids, chemicals, extreme temperatures, natural disasters or other abnormal operating conditions;

• Use of our Products with any third-party products. For example, if our Products are used with solar panels or inverter chargers made by another manufacturer which were not included at the time of manufacture by the OEM manufacturer, or you replace any component of our Products with a component made by another manufacturer, then our Products may malfunction. This would void our warranty and we will not be liable for any incompatibilities or loss associated with third-party equipment or materials.

We are not responsible for loss of use and enjoyment, loss of profits or indirect, special, consequential, punitive, exemplary or incidental damages of any kind, whether arising in contract, tort, product liability, strict liability or otherwise, regardless of legal theory.

These exclusions or limitations will apply regardless of whether or not Spyder Controls or any of its affiliates has been warned of the possibility of such damages.

Intellectual Property

Spyder Controls grants you a worldwide, non-exclusive, royalty-free license to use the Products you have purchased in compliance with our Installation and User Guides. This license is personal and non-assignable to anyone else. You may not copy, modify, distribute, sell, or lease any intellectual property or part of the Products or reverse engineer or attempt to extract any of the source code. We retain all intellectual property rights in all Products.

Amendments

We may amend this Agreement from time to time to reflect changes in our business, the Products, or applicable laws. The current version of this Agreement is on our website and you agree to these terms.

Dispute Settlement

If there is a dispute, we try to sort things out first. If you have an issue or complaint, please contact the recreational OEM manufacturer which has used our Products. We will work with the OEM / distributor to understand the issue, determine whether it is covered by warranty or not, and how to best resolve the issue.

Governing Law

The laws of the Province of Alberta and the federal laws of Canada applicable therein will govern all disputes arising out of or relating to this Agreement (regardless of choice or conflict of laws rules that would cause or permit the application of the rules of any other jurisdiction). You agree to the exclusive jurisdiction of the courts of the Province of Alberta, Canada.

User / Operator Instructions

The following User Instructions document contains instructions for you, the End User of our Products. For your safety, and to keep your Products working most efficiently and as designed, encourage you to read these instructions carefully and thoroughly, and follow all instructions it contains. If you have any questions, please call us at 866-919-9092.

If you as a User are installing or replacing any Product, we also ask that you read the Installer Instructions.

DEFINITIONS:

• End User or User: Refers to the person or persons who will ultimately use or are intended to use the Product. This typically refers to the owner(s) or user(s) of the unit in which the Product is installed. All references to “you”, “your”, “owner” or “user” refer to you - the End User of our Products.

• Distributor: Refers to the party which purchases the Product from the Manufacturer and sells it to the End User. Distributor may be the OEM or a party distributing Product on behalf of the Manufacturer.

• Installation and User Guides: Refer to all installation instructions and/or End User instructions provided with the unit from the Distributor or OEM, or available on the Manufacturers Website. Most current Product information will be located on the Manufacturers Website: www.SpyderTC.com.

• Installer: Refers to the individual or entity who installs the Product for End User use. This is typically the Product installation technician at the OEM, but in some cases could be an End User.

• Manufacturer: Refers to the party who designs, manufactures, and sells Product to the Distributor; or in some cases directly to the End User. In the context of this document, the Manufacturer is Spyder Controls Corp. for all Product. Any references to “Spyder Controls”, “Spyder”, “we”, “us”, and “our”, refer to the Manufacturer.

• OEM: Refers to the original equipment manufacturer of the unit in which Product is installed.

• Operator: Any person or persons who uses the Product including any Manufacturer, Distributor, or sales staff, who operate the product other than the End User.

• Product or Products: Refers to all electronic components and related supplies which are made or supplied by the Manufacturer.

• Terms and Conditions: The agreed to specifications, procedures, use, and limitations, as well as all legal limitations or Manufacturer disclaimers; which by installation or use of any Product, the Installer and End User consent to and agree to abide by.

• Terms and Conditions Placards: All physical (labels) or electronic notification placed on Product to notify the Installer or End User of the Terms and Conditions for installation and/or use of the Product.

• Third Party: Refers to the manufacturers or suppliers of any parts other than those developed and supplied by the OEM Spyder Controls.

• Unit: Refers to the vehicle manufactured by the OEM for sale to the End User

A. GENERAL REQUIREMENTS:

1) Documents and Installation and User Guides are updated periodically or on an as-required basis. If you have not checked the Manufacturers Website for the latest documents, this document may be outdated, and new information may be available. You must check Manufacturers Website to verify that the most recent documents are being used.

a. Become completely familiar with the system, read all Installation and User Guides, and be familiar with all warnings, and limitations prior to operating any Product.

2) Failure to follow outlined specifications and warnings could lead to Product or unit damage, physical injury, or death. Manufacturer shall not be responsible for any unsafe acts or misuse of the Product.

3) Product must be used only for its intended purpose as defined on the specification sheet. 4) Product must not be altered, and must not be used in violation of any code or legal requirement.

5) Manufacturer does not certify the Product to any regulatory or environmental standards‡. 6) All trademarks and patents must be honored.

7) All Terms and Conditions Placards must remain permanently affixed to all Product‡. Removing these placards voids any warranty and liability associated with the Distributor and Manufacturer.

8) Terms and Conditions Placards may or may not be present on the Product, however all Terms and Conditions shall apply.

B. END USER / OPERATOR REQUIREMENTS

Your unit's electrical and multiplex system has been developed and installed for your enjoyment. We would like your system to work well and provide years of happy use To keep the system working at its peak efficiency, and maintaining the safety of you and your family, we ask that you carefully read understand your OEMs user manual, our Product information, user manual(s), Installation and User Guides, and the following information:

1) The Product is designed exclusively for a 12 volts direct current (DC) system and is not to be subjected to voltages greater than 16 volts. We want to make sure that you are safe and not injured by any jump starting, boosting, or charging of the electrical system.

2) The 12-volt DC system must be connected in the correct polarity to the battery/batteries.

3) Prior to unit movement, it is best practice to positively shut off or remove 12-volt power from all mechanized systems including, but not limited to, slide-outs, awnings, shades, lifts, jacks, etc.; as mechanized systems could potentially cause damage, injury or death if operated while the unit is in motion.

4) Any Product that is not mounted to the exterior of the unit must not be exposed to liquids or moisture of any kind (including the use of any cleaning agents)‡.

a. The only approved exception is cleaning of the glass surface of LCD touchscreens. To clean the LCD, power down the system and then gently wipe it with a slightly damp cloth (only using water or lens cleaner). Ensure the LCD is fully dry before powering the system up again.

5) Your unit's electrical system has been designed to work with specific components and features. Modifying or in any way changing any part of the system could lead to damage or injury that we cannot be responsible for. Any modifications shall be at your sole risk, and any and all warranty would be void.

6) Our Product is not designed to give safety-critical warnings or notifications, and does not monitor or notify User of any over-fills, over-pressures, over-temperatures, or other potentially dangerous conditions which may be present in the unit in which the Product is installed. The Product is not intended to control or monitor the drivetrain or motor systems of your unit. Please verify that you thoroughly understand all systems on your unit, and that you take all prudent steps to verify that it is being monitored and operated in a safe manner.

7) User is responsible to verify the safe use of the Product, which includes verifying the safety of the environment and unit surroundings prior to operating any moving components (such as slides, awnings, lifts, etc.).

8) If Manufacturer replacement parts are required, use only original, authentic Product, or a direct replacement offered by the Manufacturer.

9) Manufacturer is not responsible for the operation or function of Third-Party products or systems that are integrated into the unit. Manufacturer only accepts responsibility for its own Product. Any third-party system or component additions or changes (including hardware, software or firmware updates or changes) which interact with any Manufacturers system or Products constitute unauthorized use, unless specifically approved in writing by the Manufacturer, are done at your own risk and will not the responsibility of the Manufacturer if there are any malfunctions.

10) The Manufacturer specifically claims that the Product is not intended for automotive use or use in hazardous environments requiring fail-safe operation, safety critical applications, or in any application where a failure could lead to death, personal injury, physical or environmental damage. The OEM will be responsible for implementing fail-safe measures in cases where a failure could lead to death, personal injury, physical or environmental damage The OEM shall be responsible for implementing fail safe measures in cases where a failure could lead to physical or environmental damage, personal injury, or death.

C. OPERATING REQUIREMENTS:

1) Any load that causes or could cause movement, or could otherwise cause damage or injury must only be operated where it can be seen from the operating location. Such loads include, but are not limited to: slides, lifts, awnings, covers, and jacks.

2) Heating & cooling must be mutually exclusive, and may not be used at the same time.

We thank you for taking the time to thoroughly read and adhere to these User Instructions. If there are any questions, please do not hesitate to contact us.

† As specified on Product or in Product datasheet

‡ Unless specified on Product or in Product datasheet

Installation / Technician Instructions

Installation / Technician Instructions

The following Installer Instructions document contains instructions for the Installer of our Products. For your safety, and to keep your Products working most efficiently and as designed, encourage you to read these Installer Instructions carefully and thoroughly, and follow all instructions it contains. If you have any questions, please call us at 866-919-9092.

DEFINITIONS:

• End User: Refers to the person or persons who will ultimately use or are intended to use the Product. This typically refers to the owner(s) or user(s) of the unit in which the Product is installed. All references to “you”, “your”, “owner” or “user” refer to the End User of our Products.

• Installation and User Guides: Refer to all installation instructions and/or End User instructions provided with the unit from the Distributor or OEM, or available on the Manufacturers website. Most current Product information will be located on the Manufacturers website: www.SpyderTC.com.

• OEM: Refers to the original equipment manufacturer of the unit in which Product is installed.

• Operator: Any person or persons who uses the Product including any Manufacturer, Distributor, or sales staff, who operate the product other than the End User.

• Product or Products: Refers to all electronic components and related supplies which are made or supplied by the Manufacturer.

• Third Party: Refers to the manufacturers or suppliers of any parts other than those developed and supplied by OEM Spyder Controls.

• Unit: Refers to the vehicle manufactured by the OEM for sale to the End User

A. GENERAL REQUIREMENTS:

a. Become completely familiar with the system, read all Installation and User Guides, and be familiar with all warnings, and limitations prior to operating any Product.

3) Product must not be altered, and must not be used in violation of any code or legal requirement.

4) Manufacturer does not certify the Product to any regulatory or environmental standards‡. 5) All trademarks and patents must be honored.

6) All Terms and Conditions Placards must remain permanently affixed to all Product‡. Removing these placards voids any warranty and liability associated with the Distributor and Manufacturer.

7) Terms and Conditions Placards may or may not be present on the Product, however all Terms and Conditions shall apply.

B. ELECTRICAL REQUIREMENTS:

1) Circuit protection must be used for DC power source for all Product, and must not exceed the maximum rating of the Product. External current protection is required, and must not exceed max operational current.

a. Fuses or breakers are to be of appropriate size and type, and secured in a way which is readily viewable and/or accessible.

b. Auto-reset breakers may not be used for circuit protection, unless appropriately de rated and approved by Manufacturer.

c. All power to the Product must go through a single circuit protection device. Product is not to be used as a junction point with two power input sources.

2) Product must not be connected to loads that exceed output ratings†.

3) Product supply voltage must not exceed voltage operating range†. This can include, but is not limited to, batteries, chargers, solar controls, and alternators.

a. Battery Placards outlining safety precautions are to be placed in a prominent place near the battery location(s).

4) Proper connector and/or proper ring size terminals must be used on all electrical connections. a. All electrical connectors (ring terminals, spade terminals, pluggable connectors, etc.) are to be installed as per the connector Manufacturer’s instructions.

5) Electrical connections on the Product must not be used as junction points to supply power or ground to other devices.

6) Product torque specifications† must be followed, verified, and marked for all threaded electrical attachment points using a calibrated torquing tool.

7) All wire gauge sizes must follow RVIA or more stringent governing standards. 8) All DC circuit wiring must use stranded copper wire.

9) Each electrical connection to Product must have correct polarity and must not exceed the rating(s) for the corresponding Product input/output.

10) Input signals must not be “stacked” and are not to be shared with other devices (Ignition, Park, etc.).

11) Electrical connections must be tested at the time of Product installation. The use of dielectric grease or other corrosion inhibitor is highly recommended at each electrical connection point that could be prone to corrosion.

12) Inductive loads such as DC motors, solenoids, etc. connected to the module must have clamping diodes installed as close to the device as possible to suppress voltage spikes.

13) Digital or analog inputs (rocker switch inputs, tank inputs, thermistors, etc.) must not exceed stated operating voltage ranges, as could be caused by inductive loads connected in parallel. 14) Multiple outputs from the Product must not be connected in parallel (using two or more outputs to drive one circuit), unless approved by the Manufacturer.

15) Devices present in the unit must not produce excessive electromagnetic interference (EMI), which could interfere with the Product operation, or Product readings such as tank levels, voltages, etc..

C. CAN-BUS / NETWORK REQUIREMENTS:

1) Proper CAN wiring practices must be followed, per RVIA / RV-C guidelines and standards. a. Terminators must be used - two 120 Ohm terminators per network (in the case where a CAN Router is used, the entire network could have 8 or more terminators, but only 2 terminators per sub network are to be used).

b. Only Manufacturer approved network cable/connectors/taps may be used. i. 3M mini clamp network connectors shall be used:

1. Plug - 3M P/N: 37104-2165-000 FL 100

2. Socket – 3M P/N: 37304-2165-000 FL 100

ii. 3M mini clamp network connectors cannot be reused.

iii. RV-C Cable Requirements 1. RV-C trunk cable (16/20GA) – by the foot - Part # BSPL74400

2. RV-C drop cable (24GA) – by the foot - Part # BSPL74600

3. RV-C drop cable (24GA) 20’ Part # BSPLZL200-20

4. RV-C drop cable (24GA) 30’ Part # BSPLZL200-30

2) Network power must only be used to power Manufacturer approved CAN Bus products. 3) Installer is responsible to ensure that the total power draw for all devices on a specific network does not exceed rated current of the network power source.

4) The network should have a single power source with suitable circuit protection. 5) For RF receivers, minimum RF signal strength requirement must be validated for each transmitter device paired to the Product.

a. Signal strength must be tested with the transmitter and receiver in their intended locations of use.

b. Installer is responsible to verify that the RF performance is not compromised by the Product’s surroundings in its intended locations of use.

6) Safety critical loads/devices should not be controlled via RF transmitters unless appropriate timeouts and safeties are enforced.

D. Product Suitability and Intended Use:

1) Each Product has been designed or adapted by the Manufacturer to a specific application, and should be used solely in applications where the Manufacturer understands the intended use, and has verified that the Product is suitable for this use.

2) Unless agreed to in writing by the Manufacturer, Product shall not be used for any unintended application or uses.

3) Any third-party system or component additions or changes (including hardware, software or firmware updates or changes) which interact with any Manufacturers system or Products are

done at your own risk and will not the responsibility of the Manufacturer if there are any malfunctions.

4) Manufacturer shall not be liable for ANY unintended use of its Products.

5) The Manufacturer specifically claims that the Product is not intended for automotive use or use in hazardous environments requiring fail-safe operation, safety critical applications, or in any application where a failure could lead to death, personal injury, physical or environmental damage. The OEM will be responsible for implementing fail-safe measures in cases where a failure could lead to death, personal injury, physical or environmental damage.

E. OPERATING REQUIREMENTS:

1) Any load that causes or could cause movement, or could otherwise cause damage or injury must adhere to the following criteria. Such loads include, but are not limited to: slides, lifts, awnings, covers, and jacks.

a. Must only be operated by momentary controls (latching, timed or automatic controls must not be used),

b. Must only be operated where it can be seen from operating location,

c. For all units, loads such as, but not limited to: bunk lifts, slides, and awnings that could pose harm if they were to malfunction (during the unit being in motion or stationary) are to be on a physical lockout that completely removes power from the end controller device or load.

2) For all units, lockout safeties must be used for all dash shades that will prevent the dash shades from operating while the unit is in motion.

3) Heating & cooling must be mutually exclusive, and may not be used at the same time. 4) User accessible safety overrides are required for all critical systems, such as, but not limited to, slides, HVAC, etc.

5) PWM outputs (with variable duty cycle enabled) on Product must only be used with devices that are suitable to be controlled by PWM at Product’s rated frequency†.

6) The Manufacturer specifically claims that the Product is not intended for automotive use or use in hazardous environments requiring fail-safe operation, safety critical applications, or in any application where a failure could lead to death, personal injury, physical or environmental damage. The OEM will be responsible for implementing fail-safe measures in cases where a failure could lead to death, personal injury, physical or environmental damage The OEM shall be responsible for implementing fail safe measures in cases where a failure could lead to physical or environmental damage, personal injury, or death.

F. PHYSICAL INSTALLATION AND ENVIRONMENTAL REQUIREMENTS:

1) Product must be secured with specified fasteners† and should be installed on a rigid flat surface that will not cause the Product to become twisted or deflected.

2) Product must adhere to torque specifications†, and be validated using a calibrated torque wrench or device.

3) Product must only be installed in locations where it will not be exposed to liquids or moisture of any kind‡.

4) Product must be installed in an easily serviceable location with full access to the Product requiring little or no tools.

5) Product must be installed with adequate ventilation to ensure the Product operates within the rated temperature range†.

6) Product must not be installed in locations where it will be exposed to temperatures outside of the rated temperature range†.

7) Product is not to be installed in a location where it is likely to be exposed to direct sunlight‡. 8) Product is not rated for ignition protected applications and must not be used where combustible vapors or gases are present.

9) Product must not be installed where exposure to any type of corrosive substance is possible.

We thank you for taking the time to thoroughly read and adhere to these Installer Instructions. If there are any questions, please do not hesitate to contact us.

† As specified on Product or in Product datasheet

‡ Unless specified on Product or in Product datasheet

Return Policy (Your part may not be returnable)

Please be sure that you are ordering the correct part(s) as items ordered from the web store cannot be returned for any reason other than for warranty due to a manufacturers defect or failure of Spyder Controls to provide the correct part that was ordered.

We strongly recommend that thorough troubleshooting be completed along with verification of the correct part number. A Spyder Controls customer service technician will be happy to assist in verifying the correct part is being ordered. Please call 866-919-9092 for assistance.

Parts that fail due to manufacturing defects within one year of the date of purchase may be eligible for warranty replacement, provided that they have been installed and used according to the requirements listed at www.spydertc.com.

A part may be returned to Spyder Controls for warranty only if all conditions are met in the statement below (1-4):

(1) The part has failed due manufacturing defects within one year of the date of purchase

(2) The failed part has been requested to return to Spyder by a Spyder customer service technician.

(3) A Return Merchandise Authorization (RMA) number is has been obtained from your Spyder customer service technician.

(4) The RMA number is clearly stated on the outside of all return’s packages.

SMS Privacy Policy

1. Introduction

Spyder Controls is committed to protecting your privacy. Our SMS Privacy Policy explains how we collect, use, and safeguard the information you provide when using our SMS customer support service. By inquiring through our website and engaging in SMS communication with us, you consent to this policy.

2. Information We Collect

When you use our SMS customer support service, we may collect the following information:

Personal Information: Name, phone number, and email address
Communication Data: Text messages, call logs and recordings related to customer support inquiries

3. How We Use Your Information

We use the collected information to:

Provide customer support and troubleshooting assistance
Respond to inquiries and resolve technical issues
Maintain a record of customer interactions for service improvement

4. Data Sharing and Security

We do not share your personal information with third parties.
Your data is stored securely on a local secured network and encrypted on Zendesk, our support platform.

5. Opt-In and Opt-Out

Opt-In: Users opt into our SMS support service by submitting an inquiry through our website at spydercontrols.com.
Opt-Out: You may opt out at any time by replying STOP to any message received. Once you opt out, you will receive a confirmation message, and no further SMS messages will be sent.

6. Data Retention

Customer information provided for Customer Service requests is stored in our encrypted Customer Service ticket system to maintain service records and best serve you.
Any updated information can be submitted to us by phone or email, and our records will be updated promptly.
By email request (service@spydercontrols.com) we can delete personal data from received SMS and emails.

Custom Electronic Control Systems | Spyder Controls

Spyder Controls develops custom electronic control systems for OEMs to simplify their electronic systems to improve user experience & manufacturing processes.

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